Instant Access Saver
Enjoy up to 5% AER expected growth until 31st January. T&Cs apply
If you’ve been a victim of fraud outside of working hours, please freeze your card in the meantime and contact us as soon as working hours resume.
My card is missing or stolen – what do I do?
Tell us as soon as you notice your card has been lost or stolen.
If your card is either lost or stolen, you can freeze/unfreeze it in the Nomo app. This makes sure you can look for your card without worrying that your money/account is unsafe. If you can’t find it, then please contact us immediately on +44 (0) 203 991 0400.
If you report your card as lost or stolen, your old card will be blocked, and we’ll order you a replacement card. If you’ve ordered a replacement card, this will be delivered to you within 5 working days. The replacement card should re-appear on your app on the same day you re-issue a new one with us. If this replacement card does not appear, please contact us.
I’ve lost my phone – how do I block my card?
During operating hours, please contact us on +44 (0) 203 991 0400 to make sure we restrict your card and account as soon as possible.
Nomo by Bank of London and The Middle East plc (“BLME”) is a trading name of BLME. BLME is registered in England and Wales (no. 05897786), authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. BLME’s Financial Services Register number is 464292 and registered office is at 20 Churchill Place, Canary Wharf, London E14 5HJ.
We will collect and process information about you that may be subject to data protection laws. For more information about how we use and disclose your personal data, how we protect your information, our legal basis to use your information, your rights and who you can contact, please see our privacy notice.