If you’ve been a victim of fraud outside of working hours, please freeze your card in the meantime and contact us as soon as working hours resume.
My card is missing or stolen – what do I do?
Tell us as soon as you notice your card has been lost or stolen.
If your card is either lost or stolen, you can freeze/unfreeze it in the Nomo app. This makes sure you can look for your card without worrying that your money/account is unsafe. If you can’t find it, then please contact us immediately on +44 (0) 203 991 0400.
If you report your card as lost or stolen, your old card will be blocked, and we’ll order you a replacement card. If you’ve ordered a replacement card, this will be delivered to you within 5 working days. The replacement card should re-appear on your app on the same day you re-issue a new one with us. If this replacement card does not appear, please contact us.
I’ve lost my phone – how do I block my card?
During operating hours, please contact us on +44 (0) 203 991 0400 to make sure we restrict your card and account as soon as possible.