How long will it take to receive my card on public holidays?
On public holidays such as Eid, it may take longer to receive your card because of delays with our card production partner.
Outside of public holidays, you should receive your card within 10 to 12 working days of ordering it.
How do I get a new debit card?
Ordering your card is a really easy process from start to finish. Everyone who opens a Nomo account will receive a free debit card.
Can I get my debit card sent to an address other than my home address?
We can send your card wherever is best for you. Just let us know the most convenient address and we’ll send it there!
How long does it take to receive my card?
You should receive your card in 10 to 12 working days of ordering your card. If you haven’t please get in touch with our Customer Services Team.
How can I make purchases while I’m waiting for my card to arrive?
In the Nomo app, go to Card and then select ‘Card details’. You can use these details to spend online straight away.
You can also add your virtual card to Apple Wallet and pay using Apple Pay if you are using our iOS app.
What are the different types of card available?
Following the launch of multi-currency accounts on Nomo, you can spend in 6 different currencies (GBP, USD, EUR, KWD, AED and SAR) provided you have opened and funded the relevant currency account.
How do I activate my card?
In the app, go to Card and select ‘Activate card’. Please only do this when you’ve received your physical card. You are required to complete a Chip & PIN transaction before contactless is enabled.
What happens if I don't activate my card?
If you don’t activate your card, you won’t be able to use your physical card but can still spend online using your card details.
Is Nomo compatible with Apple Pay?
Apple Pay is now available with Nomo! Find out more about how to set up Apple Pay here.
Is Nomo compatible with Google Pay?
You can now use Google Pay to make contactless payments with your Nomo debit card by adding your card to Google Wallet.
How do I set up Google Pay?
Open the Google Wallet app or download it on Google Play
Tap ‘Add to Wallet’ and follow the instructions
Verify your card if needed.
Where can I use Google Pay?
You can use Google Pay online and in-store wherever contactless payments are accepted.
Are there any fees for using Google Pay?
There are no extra fees for using Google Pay.
Is it safe to use my debit card online?
Yes. We work with regulation standards to give Nomo users peace of mind when shopping online. All transaction data in Nomo uses the strictest security standards. Additionally, we use 3D Secure to ensure that the owner of the card is making the transactions.
If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.
Is my debit card safe for POS (Point of Sale) transactions?
Yes, you can make in-store purchases with complete confidence with Nomo. We use cutting-edge fraud detection technology to let you spend your GBP balance with your debit card. We will always reach out to you to confirm transactions if we detect anything suspicious.
If you spot a suspicious transaction, immediately go to Card and then Freeze card to stop your card from being used.
How do I set my debit card PIN?
You’ll be asked to set your PIN as part of the application process or when you order Nomo card.
How do I change my debit card PIN?
You can change your PIN at any time at any ATM.
Can I use my debit card abroad? Will I be charged?
There are no extra fees for spending with your Nomo debit card at home or abroad.
Additionally, there are no extra fees from Nomo for withdrawing money from ATMs, however, ATM rates may apply.
What happens if I forget my debit card PIN?
You can get a PIN reminder in the Nomo app. Go to Card and then select ‘PIN reminder’.
What should I do if I lose my debit card?
Open the Nomo app and go to Card and select ‘Replace card’. Check your most recent transactions and if you see any transactions you don’t recognise, please contact us immediately.
What should I do if my debit card gets blocked?
If your card is blocked, open the Nomo app, go to Card and then check if ‘Unfreeze card’ is displayed. If it’s not, please contact us for help.
Do I have to use my PIN to make payments?
Not necessarily. You can make contactless, Chip & PIN and Magstripe transactions. Please check our limits section to learn more about limits.
What happens if I change the phone number linked to my debit card?
If you need to change the phone number linked to your card, please contact us. If you don’t get in touch, you may not be able to make transactions.
Is there any extra authentication required while using my debit card for online purchases?
Your online purchases will go through Mastercard SecureCode. For some transactions we may send a one-time password to your registered mobile number which you will need to enter to complete the transaction.
Are there any limits on the usage of my debit card?
Yes. Limits on your card spend can be found in the Card tab in your Nomo app. Currently the limits are fixed.
What is the daily cash withdrawal limit on my debit card?
Single ATM withdrawal: 750 GBP
Daily ATM withdrawal: 2,000 GBP
ATM withdrawals per day: 5
Subject to ATM limits
Can I use my card abroad for cash withdrawal? What are the additional fees that apply?
Please refer to our Fees page.
Does my debit card number stay the same if I get a replacement card?
No. For security reasons you will receive a new number. However, we will automatically update your card details on websites where you have previously saved your card details.
How do I get a new card after my debit card expires?
We’ll send you a new card a few months before your card is due to expire. Once you use the new card, your old one will be automatically cancelled.
Can I cancel my debit card if I don’t need it anymore? How do I cancel it?
No. You can’t cancel your card but you can freeze it so it can’t be used. To freeze your card, sign in to the app, go to Card and then 'Freeze card'. This will mean the card is blocked and no card transactions can be completed.
What should I do if there are card transactions on my account statement that I don’t recognise?
If you don’t recognise a transaction, select the transaction in the Nomo app and then immediately contact us.
How do I dispute transactions on my debit card?
To dispute a debit card transaction, please reach out to support@nomobank.com and raise a dispute process with us. If they agree and the card transaction has a ‘Completed’ status, you can raise a dispute.
What should I do if my contactless payment fails?
If contactless is used to pay for items five times in a row, you will be prompted to put your card into the machine and enter your PIN to make a payment.
Your card will now be declined if you use contactless on five transactions in a row.